Support

Customer Service Contact
24 x 7 Support line: 1 800 708 6442

Intrahealth is committed to its customers and providing responsive customer support through a number of access channels including:

  • Toll free 24 x7 support line (all support staff are located in North Vancouver, BC)
  • Dedicated support email
  • Remote access
  • Resources accessible through the website and complimentary monthly training in North Vancouver and the lower mainland (check the customer forum for dates)
  • Post implementation Training and upskilling services

Our aim is to ensure you have the support and knowledge required to maximize the benefits of your software.

We recognize the power of knowledge and offer a comprehensive support packages to optimize the productivity of your organization.

Our services and resources include:

  • Care packages tailored for your organization
  • Online resources at your finger tips
  • Customer portal for registered customers
  • Access to Intrahealth’s knowledge library
  • Online registration of product issues or questions

Intrahealth’s dedicated first and second level support and application analysts are available to assist you with product understanding and specific support requirements. Our team has years of cumulative experience in the health industry and come from a variety of backgrounds, including MOA’s, Physicians and health informatic specialists. We understand your business and are here to help!

If you believe you would benefit from further product training one of our support analysts can organise an Intrahealth trainer to visit you and provide training to advance your product understanding.

The Customer Service pages of Intrahealth’s website provide a full range of support resources to enable you to increase product knowledge and maximise the benefits of our software. At Intrahealth we recognise the importance of excellent customer service and care. Accordingly we are constantly updated and improving the Customer Service tools and resources available to you. Alongside the product help function, the Customer Service pages of our website and support analysts will be able to assist you with any product matters you may encounter.